Shipping Policy

At Fear of God UK, we believe shipping should be simple, clear, and reliable. Once you place your order, our team carefully prepares it for dispatch and keeps you informed throughout the delivery process.

This Shipping Policy explains our order processing times, delivery expectations, tracking, international shipping, and what to do if you experience a delivery issue.

Order Processing Time

All orders require 2–3 business days for processing before they are dispatched.

Processing includes order verification, preparation, packaging, and handover to the shipping carrier.

Please keep in mind:

Orders placed on weekends or public holidays are processed on the next available business day.
During busy periods, new releases, or promotional events, processing may take slightly longer.
Your delivery timeframe begins after your order has been dispatched.

Delivery Time

Our standard delivery timeframe is:

8–15 working days after dispatch.

Delivery times can vary depending on your location, carrier operations, public holidays, customs procedures, and other circumstances outside our control.

While we work to have orders delivered within the estimated timeframe, delivery dates are not guaranteed.

Your Estimated Timeline

Order placed → 2–3 business days processing → Dispatch → 8–15 working days delivery

This means customers should allow enough time for both processing and transportation when planning for their order to arrive.

Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

Please note that tracking may not update immediately. The shipping carrier may need to scan your parcel before the first tracking event appears.

If your tracking information has not updated straight away, please allow some additional time for the carrier’s system to register the shipment.

Shipping Destinations

We provide shipping to customers in the UK and selected international destinations.

Available shipping options and destinations may vary depending on the location entered during checkout.

The shipping information shown during checkout should be considered the most relevant information for your particular order.

International Orders

International deliveries may require additional customs processing.

Depending on the destination country, an international order may be affected by:

Customs clearance
Import requirements
Local delivery procedures
Import duties or taxes
Carrier delays

Any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

International delivery times can also vary because customs processing is handled by the relevant authorities and is outside our direct control.

Delivery Delays

We aim to process and dispatch every order as efficiently as possible. However, some circumstances can affect delivery times.

Possible causes of delays include:

High order volumes
Public holidays
Severe weather
Carrier disruptions
Customs delays
Incorrect delivery information
Unexpected transportation issues

If your parcel is delayed, please check the latest tracking information first. If you still need assistance, contact our support team.

Incorrect Shipping Address

Customers are responsible for providing accurate delivery information at checkout.

Before completing your order, please check your:

Full name
Street address
City
Postcode
Country
Contact information

If you notice an error after placing your order, contact us as soon as possible.

We will do our best to assist, but changes may not be possible once an order has entered processing or has been dispatched.

Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact our support team with your order number and tracking information.

If tracking shows that your parcel has been delivered but you cannot locate it, please first check the delivery address, mailbox, building reception, or with other household members where applicable.

If you still cannot find the parcel, contact us so we can help with the next steps.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

We recommend keeping the original packaging and taking clear photographs of:

The outer packaging
Any visible damage
The shipping label
The damaged item

These details can help us investigate the issue with the shipping carrier.

Shipping Changes

Shipping services, delivery destinations, carriers, and estimated delivery times may change from time to time.

Any shipping information displayed during checkout will take priority for your individual order.

Need Help With Your Delivery?

Our customer support team is available to help with questions about your order, delivery, or tracking information.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Email:marketing@fearofgod.uk

Frequently Asked Questions

How long does shipping take?

Orders require 2–3 business days for processing. After dispatch, standard delivery normally takes 8–15 working days.

When does the 8–15 day delivery period start?

The 8–15 working day delivery period begins after your order has been dispatched.

Will I receive tracking information?

Yes. Tracking information will be provided once your order has been dispatched and tracking is available.

Why is my tracking information not updating?

Tracking may take some time to become active after dispatch. The carrier needs to scan the parcel before tracking activity appears.

Do international orders take longer?

International orders may take longer because of customs clearance, local carrier procedures, and other destination-specific requirements.

Can I change my shipping address?

Contact us as soon as possible if you entered incorrect information. Address changes may not be possible once your order has entered processing or been dispatched.

What should I do if my order has not arrived?

First, check your tracking information and allow the full estimated delivery period to pass. If your order still has not arrived, contact our support team with your order number.

What if my parcel arrives damaged?

Keep the packaging, take clear photographs of the damage, and contact our support team with your order details so we can review the situation.

Our Shipping Commitment

We understand that receiving your order is an important part of your shopping experience. Our goal is to keep the process straightforward, provide tracking when available, and offer helpful support whenever you need it.

Processing: 2–3 business days
Delivery: 8–15 working days after dispatch
Tracking: Provided after dispatch when available

For any questions regarding your order, please contact